Shipping Policy
We carefully pack every order to ensure your handcrafted treasures arrive safely and ready to enjoy.
Free Shipping
We offer FREE Standard Shipping on eligible U.S. orders of $149 or more (after discounts and before taxes).
Orders below the free shipping threshold will have shipping costs calculated at checkout based on your delivery address and selected shipping method.
MyCajita Member Shipping Benefit
MyCajita Members enjoy Flat Rate Standard Shipping of just $4.95 on eligible U.S. orders—no minimum purchase required.
It's one more way membership makes discovering authentic artisan goods easier and more affordable throughout the year.
Shipping Details
- Free Shipping applies to eligible orders of $149 or more shipped within the contiguous United States.
- The $149 minimum is calculated after promotional discounts are applied and before taxes.
- MyCajita Members receive $4.95 Flat Rate Standard Shipping on eligible orders regardless of order value.
- Oversized, freight, or specialty items may require additional shipping charges. Any applicable charges will be clearly displayed during checkout.
- Alaska, Hawaii, U.S. Territories, APO/FPO addresses, and international orders are not eligible for Free Shipping or Member Flat Rate Shipping unless otherwise noted.
Processing & Delivery
Orders are typically processed within 1–3 business days.
Once your order ships, you'll receive a shipping confirmation email with tracking information.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: Available at checkout for an additional fee
Please note that delivery estimates begin once your order has shipped and may vary during holidays, severe weather, or periods of unusually high order volume.
Multiple Shipments
Occasionally, items in the same order may ship separately to help you receive your products as quickly as possible. If this happens, you'll receive tracking information for each shipment, and you won't incur any additional shipping charges.
Lost or Delayed Packages
Once your package has been transferred to the shipping carrier, delivery is the carrier's responsibility. However, if your shipment appears to be lost or significantly delayed, please contact our Customer Experience Team. We'll gladly work with the carrier to help locate your package and find the best possible resolution.
Frequently Asked Question
01What do I get for joining MyCajita?
When you join, you get access to our artisan made and expert curated MyCajita boxes, in limited supply with significant savings on each box. . Each month is a different theme bringing you new and diverse experiences from all over Mexico. Each box gives back to artisans and their communities who created the products in the box. It also includes the history, the stories related to the theme and how they are made. As a member, you also get access to low flat rate shipping of $4.95 for boxes to the west coast and they go up by a $1 up to $9.95 to the east coast. Members get free shipping on orders over $99. In addition, you get discounted pricing on all items in our shop along with special promotions. Each box has a value of $60 to $100+ and are often custom made for MyCajita, giving you significant savings off unique items.
02Is there a fee for joining?
There is no membership fee. You will get a monthly box added to your cart on the 1st of every month. You can opt out of the box by the 5th of every month and there is no limit to how many times you can skip a monthly box. We will send you reminders and updates via email.
03Do all the boxes cost the same?
The price is consistent with the plan you choose. You can get your boxes as low as $39.99 with the annual plan. Non-members can purchase MyCajita boxes at $60-$100+ when they are available.
04How does it work?
At the beginning of every month you will receive an email notifying you of the featured MyCajita box. You then have the option of switching or skipping the featured box between the 1st and the 5th of every month. After your selection, the box will then be shipped in the middle of the month to your address.
05How Does MyCajita Give Back to the Artisans
It's part of the reason we started the company and its part of our core mission. We work closely with artisans to provide them and their communities economic opportunity, micro-loans to help create the products, and logistical resources. Your membership helps preserve traditions, woman empowerment and more. We practice fair trade and make sure our artisans and partners are treated fairly and make fair wages. Look for details in each box for specifics of the positive impact each product makes.
06How do I switch my MyCajita box?
You can switch your box by logging into your account and go to the "Membership" tab. Then select a "Switch" then select your box from the available options. Your box for the month will be updated. Please note, that the feature is only available between the first ad fifth of each month.
07Can I buy multiple boxes?
Yes, you can buy multiple boxes at once and take advantage of the active member benefits. We will be introducing more than once box from time to time. This feature will help take advantage of the unique new concepts.
08When am I charged?
You will be billed the 6th of every month.
09When are orders shipped?
Orders are shipped the 15-18th of each month. New box purchases made after the 16th of each month will be shipped within 1-3 business days of the order being placed.
10How much is shipping?
There is no charge for orders over $99 for members. As a member, you also get access to low flat rate shipping of $4.95 for boxes to the west coast and they go up by a $1 up to $9.95 to the east coast. . There is no free shipping available for non-members. We do charge additional fees for shipments to Hawaii, Alaska and Canada. There is a separate shipping fee for international shipments outside of the U.S. and Canada. For international shipments and to Hawaii and Alaska please email us for shipping quotes and purchases.
11Return Policy?
You can return any box within 60 days of it being received for members and 15 days for non-members. Members get credit and exchanges with out any feess. Please note there is a restocking fee of $5.00 for members and $8.99 for non-members. For members on a 3-box or 12-box plan get all restocking fees waived. The fee is also applied to canceled ordered that have been processed. To return and item please email us at hola@mycajita.com and we will send you a return label. There is no restocking fee for box exchanges for members only.
12How do holiday and corporate gifts work?
You can place a special order for orders of 5 or more. For the holidays or special occasions, we recommend orders be placed by November 30th to give us enough time to procure, pack and deliver to you in time. To place your order or more information email us at hola@mycajita.com.
13How do I cancel my subscription?
Send us an email with the reason for the cancelation and we will process your request. Please allow one full business day to process your cancelation. You can email us at hola@mycajita.com.