Frequently Asked Questions
What do I get for joining MyCajita?
When you join, you get access to our artisan made and expert curated MyCajita boxes, in limited supply with significant savings on each box. . Each month is a different theme bringing you new and diverse experiences from all over Mexico. Each box gives back to artisans and their communities who created the products in the box. It also includes the history, the stories related to the theme and how they are made.
As a member, you also get access to low flat rate shipping of $4.95 on boxes and orders over $45 and free shipping on orders over $99. In addition, you get discounted pricing on all items in our shop along with special promotions. Each box has a value of $60 to $100+ and are often custom made for MyCajita, giving you significant savings off unique items.
Is there a fee for joining?
There is no membership fee. You will get a monthly box added to your cart on the 1st of every month. You can opt out of the box by the 5th of every month and there is no limit to how many times you can skip a monthly box. We will send you reminders and updates via email.
Do all the boxes cost the same?
The price is consistent with the plan you choose. You can get your boxes as low as $39.99 with the annual plan. Non-members can purchase MyCajita boxes at $60-$100+ when they are available.
How does it work?
At the beginning of every month you will receive an email notifying you of the featured MyCajita box. You then have the option of switching or skipping the featured box between the 1st and the 5th of every month. After your selection, the box will then be shipped in the middle of the month to your address.
How Does MyCajita Give Back to the Artisans
It's part of the reason we started the company and its part of our core mission. We work closely with artisans to provide them and their communities economic opportunity, micro-loans to help create the products, and logistical resources. Your membership helps preserve traditions, woman empowerment and more. We practice fair trade and make sure our artisans and partners are treated fairly and make fair wages. Look for details in each box for specifics of the positive impact each product makes.
How do I switch my MyCajita box?
You can switch your box by logging into your account and go to the "Membership" tab. Then select a "Switch" then select your box from the available options. Your box for the month will be updated. Please note, that the feature is only available between the first ad fifth of each month.
Can I buy multiple boxes?
Yes, you can buy multiple boxes at once and take advantage of the active member benefits. We will be introducing more than once box from time to time. This feature will help take advantage of the unique new concepts.
When am I charged?
You will be billed the 6th of every month.
When are orders shipped?
Orders are shipped the 15-18th of each month. New box purchases made after the 16th of each month will be shipped within 1-3 business days of the order being placed.
How much is shipping?
There is no charge for orders over $99 for members. As a member, you have access to a $4.95 flat rate shipping fee for orders under $99. There is no free shipping available for non-members. We do charge additional fees for shipments to Hawaii, Alaska and Canada. There is a separate shipping fee for international shipments outside of the U.S. and Canada. For international shipments and to Hawaii and Alaska please email us for shipping quotes and purchases.
You can return any box within 60 days of it being received for members and 15 days for non-members. Please note there is a restocking fee of $5.99 for members and $8.99 for non-members. The fee is also applied to canceled ordered that have been processed. To return and item please email us at firstname.lastname@example.org and we will send you a return label. There is no restocking fee for box exchanges for members only.
How do holiday and corporate gifts work?
You can place a special order for orders of 5 or more. For the holidays or special occasions, we recommend orders be placed by November 30th to give us enough time to procure, pack and deliver to you in time. To place your order or more information email us at email@example.com.
How do I cancel my subscription?
Send us an email with the reason for the cancelation and we will process your request. Please allow one full business day to process your cancelation. You can email us at firstname.lastname@example.org.