Frequently Asked Questions
What do I get for joining MyCajita?
When you join, you get access to our expertly curated MyCajita boxes, in limited supply. Each month is a different theme bringing you new and diverse experiences inspired by Mexico. Each box includes the history and insight about the products, traditions and people that help create it. Each box includes specialty products, many imported from Mexico, that can be proudly displayed and shared with family and friends.
As a member, you also get access to discounted pricing on several items in our shop along with special promotions and giveaways. Each box has a value of $60 to $85, giving you significant savings off full retail prices.
Is there a fee for joining?
There is no fee. You will get a monthly box added to your cart on the 1st of every month. You can opt out of the box by the 5th of every month and there is no limit to how many times you can skip a monthly box from the cart. We will send you reminders and updates via email.
Do all the boxes cost the same?
The price is consistent with the plan you choose. You can get each monthly box as low as $39.99 with the annual plan. Non-members can purchase MyCajita boxes at $55+ when they are available.
How do I switch my MyCajita box?
You can switch your box by removing the box from your cart. Then select a new box from the shop and simply add it to the cart and proceed to checkout.
How does it work?
At the beginning of every month you will receive an email notifying you of the featured MyCajita box. You then have the option of switching or skipping the featured box between the 1st and the 5th of every month. After your selection, the box will then be shipped in the middle of the month to your address of choice.
Can I buy multiple boxes?
Yes, you can buy multiple boxes at once and take advantage of the active member benefits. Just send us an email and we will take care of the rest.
When am I charged?
You will be billed the 6th of every month.
When are orders shipped?
Orders are shipped the 15th of each month. Orders after the 15th of each month will be shipped within 1-2 business days of the order being placed.
How much is shipping?
There is no charge for shipping. Its included in all orders over $39.99. We do charge an additional $10 for shipments to Hawaii, Alaska and Canada. Unfortunately, we can’t get around this. There is a $15 shipping fee for international shipments outside of the U.S. and Canada.
You can return any box within 30 days of it being received. Email us at firstname.lastname@example.org and we will send you a return label.
How do holiday and corporate gifts work?
You can place a special order for orders of 5 or more. For the holidays, we recommend orders be placed by November 30th to give us enough time to procure, pack and deliver to you in time. To place your order or more information email us at email@example.com.
How do I cancel my subscription?
Send us an email and we will cancel immediately. You can email us at firstname.lastname@example.org.