Frequently Asked Questions
01 What makes MyCajita different?
MyCajita is more
than an online store, it's a destination for discovering authentic Mexican craftsmanship.
We thoughtfully curate handcrafted home décor, kitchenware, gifts, and cultural experiences from talented artisans and family workshops throughout Mexico. Every collection is selected for its quality, authenticity, and the story behind it.
Whether you're shopping for yourself or someone special, every purchase helps preserve traditional craftsmanship while bringing the beauty of Mexican culture into your home.
We thoughtfully curate handcrafted home décor, kitchenware, gifts, and cultural experiences from talented artisans and family workshops throughout Mexico. Every collection is selected for its quality, authenticity, and the story behind it.
Whether you're shopping for yourself or someone special, every purchase helps preserve traditional craftsmanship while bringing the beauty of Mexican culture into your home.
02 Who are the artisans behind MyCajita?
Behind every
MyCajita product is a talented artisan or family workshop dedicated to preserving generations of
traditional craftsmanship.
From hand-painted Talavera pottery and blown glass to woven textiles and carved wood, each piece reflects techniques that have been passed down through generations.
We're proud to partner directly with artisans across Mexico, helping bring their work to a wider audience while celebrating the rich traditions that make every handcrafted piece unique.
From hand-painted Talavera pottery and blown glass to woven textiles and carved wood, each piece reflects techniques that have been passed down through generations.
We're proud to partner directly with artisans across Mexico, helping bring their work to a wider audience while celebrating the rich traditions that make every handcrafted piece unique.
Membership
01 What is MyCajita Membership?
MyCajita
Membership gives you access to exclusive member pricing, members-only collections, early access
to new releases, and other insider benefits designed to help you discover authentic Mexican
artisan products.
02 Do I need to be a member to shop?
No. Everyone is
welcome to shop MyCajita.
Members simply enjoy additional benefits, including exclusive pricing on many products and experiences.
Members simply enjoy additional benefits, including exclusive pricing on many products and experiences.
03 Can I cancel my membership?
Yes. You can
manage your membership anytime through your account. Depending on your membership plan, minimum
commitment terms may apply.
04 When does my monthly membership box ship?
Your MyCajita
membership box ships between the 15th and 20th of every month. Once your box
ships, you’ll receive tracking information so you can follow your package’s journey to your
door.
Orders & Shipping
01 When will my order ship?
Most orders are
processed within 1–3 business days.Unless otherwise noted on the product
page.
Once your order ships, you'll receive an email with tracking information.
Once your order ships, you'll receive an email with tracking information.
02 Do you offer free shipping?
Yes.
We offer FREE Standard Shipping on eligible U.S. orders of $149 or more.
MyCajita Members also enjoy $4.95 Flat Rate Standard Shipping on eligible U.S. orders with no minimum purchase.
For complete details, please see our Free Shipping Policy.
We offer FREE Standard Shipping on eligible U.S. orders of $149 or more.
MyCajita Members also enjoy $4.95 Flat Rate Standard Shipping on eligible U.S. orders with no minimum purchase.
For complete details, please see our Free Shipping Policy.
03 Do you ship internationally?
Currently, we
primarily ship within the United States. International shipping may become available for select
destinations in the future.
04 My package says delivered, but I can't find it.
We recommend
checking around your property, with household members, neighbors, or your building
manager.
If you still can't locate your package, please contact our Customer Experience Team, and we'll be happy to assist.
If you still can't locate your package, please contact our Customer Experience Team, and we'll be happy to assist.
Returns & Exchanges
01What is your return policy?
Most eligible
items may be returned within 60 days of delivery if they are unused and in
their original condition.
For complete details, please visit our Returns & Exchanges Policy.
For complete details, please visit our Returns & Exchanges Policy.
02 Can I return part of a MyCajita Box?
No.
Our themed boxes are thoughtfully curated as complete cultural experiences. Individual items within a box cannot be returned separately.
If you wish to return a curated box, the entire box—including all included items, packaging, and inserts—must be returned together.
Our themed boxes are thoughtfully curated as complete cultural experiences. Individual items within a box cannot be returned separately.
If you wish to return a curated box, the entire box—including all included items, packaging, and inserts—must be returned together.
03 Why does my handcrafted item look slightly different than the photos?
Because every
piece is handcrafted, no two items are exactly alike.
Natural variations in color, glazing, texture, wood grain, hand-painted details, and dimensions are part of authentic craftsmanship. These unique characteristics are what make every piece one of a kind and are not considered defects.
Natural variations in color, glazing, texture, wood grain, hand-painted details, and dimensions are part of authentic craftsmanship. These unique characteristics are what make every piece one of a kind and are not considered defects.
04 My item arrived damaged. What should I do?
Please contact our
Customer Experience Team within 7 days of delivery and
include:
- Your order number
- Photos of the damaged item
- Photos of the shipping box (if applicable)
Products
01Where are your products made?
Our products are
thoughtfully sourced from talented artisans and family workshops throughout Mexico.
Every purchase helps support traditional craftsmanship and preserve generations of artisan heritage.
Every purchase helps support traditional craftsmanship and preserve generations of artisan heritage.
02Are your products dishwasher or microwave safe?
Care instructions
vary by product.
Please refer to the individual product page for specific care recommendations before use.
Please refer to the individual product page for specific care recommendations before use.
03 How should I care for handcrafted products?
To help preserve
the beauty of your handcrafted items:
- Follow any care instructions included with the product.
- Hand washing is recommended for many artisan ceramics and glassware.
- Avoid sudden temperature changes unless the product is specifically marked as microwave or oven safe.
- Store handcrafted pieces carefully to help prevent chips or damage.
Gift Cards
01Do you offer Gift Cards?
Yes!
MyCajita Gift Cards are delivered electronically and make the perfect gift for anyone who loves authentic Mexican culture, artisan craftsmanship, and unique home décor.
MyCajita Gift Cards are delivered electronically and make the perfect gift for anyone who loves authentic Mexican culture, artisan craftsmanship, and unique home décor.
02Can Gift Cards be returned?
Gift Cards are
non-refundable and cannot be redeemed for cash except where required by law.
Still Have Questions?
Our Customer Experience Team is here to help with questions about your order, membership, products, or shipping.
Please email us at hola@mycajita.com
Every MyCajita purchase helps preserve authentic Mexican craftsmanship and supports independent artisans and family workshops throughout Mexico. Thank you for helping us celebrate and share these traditions.





