Frequently Asked Questions
What do I get for joining MyCajita?
When you join, you get access to our artisan made and expert curated MyCajita boxes, in limited supply. Each month is a different theme bringing you new and diverse experiences from all over Mexico. Each box gives back to artisans and their communities who created the products in the box. It also includes the history, the stories related to the theme and how they are made. MyCajita boxes include specialty and quality products, that can be proudly displayed and shared with family and friends.
As a member, you also get access to discounted pricing on all items in our shop along with special promotions. You also get free shipping on all boxes and on orders $45 or more. Each box has a value of $60 to $100+ and are often custom made for MyCajita, giving you significant savings off full retail prices.
Is there a fee for joining?
There is no fee. You will get a monthly box added to your cart on the 1st of every month. You can opt out of the box by the 5th of every month and there is no limit to how many times you can skip a monthly box. We will send you reminders and updates via email.
Do all the boxes cost the same?
The price is consistent with the plan you choose. You can get each monthly box as low as $39.99 with the annual plan. Non-members can purchase MyCajita boxes at $55-$80+ when they are available.
How does it work?
At the beginning of every month you will receive an email notifying you of the featured MyCajita box. You then have the option of switching or skipping the featured box between the 1st and the 5th of every month. After your selection, the box will then be shipped in the middle of the month to your address of choice.
How Does MyCajita Give Back to the Artisans
Yes, it's part of the reason we started the company and its part of our core mission. We work closely with artisans to provide them and their communities economic opportunity, micro-loans to help create the products, and logistical resources. Your membership helps preserve traditions, woman empowerment and more. We practice fair trade and make sure our artisans and partners are treated fairly and make fair wages. Look for details in each box for specifics of the positive impact each product makes.
How do I switch my MyCajita box?
You can switch your box by removing the box from your cart or selecting the skip option on your account page. Then select a new box from the shop and simply add it to the cart and proceed to checkout. If you are new member and would like to switch your first box, just send us an email to email@example.com.
Can I buy multiple boxes?
Yes, you can buy multiple boxes at once and take advantage of the active member benefits. Just send us an email and we will take care of the rest. We will be introducing more than once box from time to time. This feature will help take advantage of the unique new concepts.
When am I charged?
You will be billed the 6th of every month.
When are orders shipped?
Orders are shipped the 15-17th of each month. Orders after the 16th of each month will be shipped within 1-5 business days of the order being placed.
How much is shipping?
There is no charge for shipping on boxes or orders over $45 for members. Non-members qualify for no shipping on orders over $99. We do charge additional fees for shipments to Hawaii, Alaska and Canada. Unfortunately, we can’t get around this. There is a seperate shipping fee for international shipments outside of the U.S. and Canada. For international shipments and to Hawaii and Alaska please email us for shipping quotes and purchases.
You can return any box within 60 days of it being received for members and 15 days for non-members. Please note there is a restocking fee of $5.99 for members and $8.99 for non-members. If you decide to do an exchange Email us at firstname.lastname@example.org and we will send you a return label.
How do holiday and corporate gifts work?
You can place a special order for orders of 5 or more. For the holidays or special occasions, we recommend orders be placed by November 30th to give us enough time to procure, pack and deliver to you in time. To place your order or more information email us at email@example.com.
How do I cancel my subscription?
Send us an email and we will cancel immediately. You can email us at firstname.lastname@example.org.